Our Mission

We strive to cultivate community and bring people together in the form of union and the motivation to build. We strongly believe in cultivating a brand that the black culture can connect with and feel safe. Our teas are meant to help link our mission promote identity, health, and joy. We will work along other thriving businesses and initiatives would elevate our small business and allow us an opportunity to reach a mass number of people in our community, local churches, schools, recreational centers, and medical health centers. 

Our goal is to bring more happiness back into our communities, while teaching the benefits of good health. The average tea company has no connection to our culture or essence. Herb & Sip Tea Company can enhance the mission of Chicago's hospitality which promotes economic health and opportunity, physical and mental health, and a magnetic display of entrepreneurship that our young adults need to witness for their future.

Our Founder

Cassandra came up with the idea to create an herbal urban tea line to connect her community together holistically. As a child of Haitian immigrants, brewing loose leaf herbs from the grandmother's backyard was the norm. As she got older, creating specialty blends became a weekly regimine, but primarily to create blends that her grandmother enjoyed and could aid in pain relief and a rest from symptoms of Parkinsons Disease. Beyond her personal journey, she realized the gift that tea brings along with joy and togetherness. Connecting with a tea brand that connects with our local community and our value was difficult to find. Herb & Sip Tea Co. was created to foster love and bring warmth and a smile to your face. The goal is to create blends for all walks of nature, but in a non traditional way." "Drinking tea with my grandmother was always a moment of peace and clarity. We hope to create blends for all walks of nature while fostering community ideals."

Cassandra is a financial member of the Chicagoland Food and Beverage Network and completed Certifications in Urban Argiculture. She also has Bachelor of Science in Communication from Millikin University with a focus on Public Relations. She also has a Master Paralegal Certificate from Roosevelt University in Chicago, IL. Cassandra loves spending time with her son, binge watching shows, and cooking for her family.

Return and Refund Policy

We want you to be completely satisfied with your purchase from Herb & Sip Tea Company. If you are not satisfied with your order for any reason, you may return unopened items within 30 days of delivery for a full refund.

Return Process: To initiate a return, please contact our customer service team at orders@herbandsip.com. Please include your order number and the reason for the return.

  1. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
  2. Refund Processing: Once we receive your returned items, we will inspect them and process your refund within 5-7 business days. Refunds will be issued to the original form of payment.
  3. Exchanges: Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
  4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation.

Please note that our shipping and return policies are subject to change. For the most up-to-date information, please refer to our website or contact our customer service team.

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Shipping Policy

Shipping Methods: We offer standard shipping options for all orders within the United States. Expedited shipping may be available for an additional fee.

Processing Time: Orders are typically processed and shipped within 1-3 business days of payment confirmation.

Shipping Costs: Shipping costs are calculated based on the weight and destination of the order. Shipping charges will be displayed at checkout. Free Standard Shipping for orders over $40.

Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Standard shipping usually takes 3-7 business days within the contiguous United States.

International Shipping: At this time, we only ship within the United States. We do not offer international shipping.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information to track your package.

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